At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

How will you make an impact in this role?

The role of Manager, ATM Due Diligence Operations based in the UK (London 2 days, Burgess Hill ideally 1 day per week) will be responsible for ensuring that both prospective and existing ATM partners are subject to the required level of due diligence.

The principal responsibilities of this position include:

Facilitating the due diligence process for prospective partners liaising closely with business development teams to ensure consistency and conduct quality checks.
Executing accurate and regular due diligence refreshes for existing partners based on frequencies defined as per the risk level of each partner.
Assessing the risk of prospect/partner based on DD information provided and recommending risk mitigation steps as needed.
Coordinating with subject matter experts such as Compliance and Financial Crime subject matter experts to ensure timely input from all relevant stakeholders.
Proactively engaging closely with partners to ensure right level of documentation and timely/accurate responses to follow-ups.
Ensure partner communications are clearly and simply written, detailing exactly what is required, by when, and the consequences for non- adherence. Ensure internal communications to Partner Managers are always clear.

Minimum Qualifications:

Extensive experience in Customer Due Diligence or Compliance within regulated financial services environments
Strong understanding of critical due diligence methodologies, industry guidelines (FATF, JMLSG) and applicable regulatory frameworks
Strong organisational, communication, and interpersonal skills
Proficient in client due diligence procedures, sanctions screening and monitoring.
Ability to diligently capture and evidence the activities undertaken, decision making and rationale for such decisions, considering relevant regulatory, compliance and reputational risks.
Must be results oriented, and self-driven, able to operate in a fast-paced environment within the ATM business
Proficient analytical and problem-solving skills, with an ability to analyse information, identify risk triggers, and evaluate risk pillars effectively
Strong communication skills with ability to influence without authority, experience creating presentations using PowerPoint and ability to clearly communicate complex concepts in verbal and written form.
Proactive, can-do attitude and the ability to work independently with minimal supervision and to strict deadlines.

Preferred Qualifications:

University degree or equivalent experience
Familiarity with tools like LexisNexis Bankers Almanac and Dow Jones, CAMS, ICA or equivalent certifications

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Manager, ATM Due Diligence Operations

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